Our experience for the benefit of your product
Our experience for the benefit of your product
We focus on your wishes and ideas, because it is all about your product
Your product and brand strategy is what makes you unique and differentiates you from the competition. Our well-experienced branch experts strive to become your trusted out-of-house Owner’s product experts to ensure that your operations become alive and are maintained as desired, to preserve your unique selling propositions (USPs).
Can do, will do. CCS – your hotel service product delivery partner behind the scenes
Can do, will do. CCS – your hotel service product delivery partner behind the scenes
We manage, supervise and control
We manage, supervise and control
Galley Operations
Consumer expectations constantly evolve. By choosing CCS as your product delivery partner, we will ensure that your food offer stays on trend and is suitable for your clientele. In conjunction with consistent product reliability, we create 100% tailor-made menu cycles with the preferred elements of your choice: Organic and sustainable? A top-choice of the local culinary offers of your cruising destination? Favorite dishes of the guest’s countries of origin? Maybe slightly adjusted to a contemporary style? We are more than ready to embark this culinary journey together with you!
Hotel Management & Operations
The moment your guests set foot on your vessels, our well-experienced Hotel Manager will ensure that they have the cruise of a lifetime; friendly guest services, mouthwatering delicacies, drinks made to perfection, the best cleaning day by day, detailed cost control and a crew that puts their heart and soul into their work.
Procurement, Provisioning & Inventories
From the producer, via the supplier, to the vessel and onto the plate as a delicious dish - all for your guests! Procurement procedures form the backbone of a cost efficient and successful product delivery. This is influenced by, but not limited to, parameters such as the intended final product deliverables (standards); the vessel’s itinerary and trading area – local infrastructure and availability; applicable purchasing requirements incl. ecological foot print; the vessel’s GA, e.g. capacity of store-rooms, service areas, etc. . We are looking forward to developing a tailor-made provisioning strategy in close cooperation with you, taking the final itinerary, your individual prioritization of local purchase, brand consistency, and price sensitivity into consideration.
Purser Department, Front Desk Management, Reception & Concierge-Services
Discrete, reliable, accurate and always friendly front office services from the time your guests check-in through to their check-out. We take care of the on-board accounting, cost control and revenue reporting of your operations – ensuring the most efficient and compliant services.
Health & Hygiene Documentation
We provide a well-established Health and Hygiene program including all relevant manuals, forms and procedures to ensure that your vessels are in compliance with the latest prevailing H&H regulations such as SHIPSAN and/or the U.S. Vessel Sanitation Program.
Bar Operations
A bar, is not just a bar – a place to meet, a place to chat, a place to share the great experiences of the voyage. We are committed to providing you with nothing but the very best. When you partner with us, you partner with quality – the highest quality drinks and the highest quality service from our bartenders and bar waiters.
Restaurant Operations
Our Restaurant Operations are geared towards catering to guests with the highest standards. Therefore, everything from the buffet restaurant to the main dining room, displays excellent quality and high attention to detail. Our service staff are highly trained and focus their complete attention on providing your guests with the best experience possible. Exceptional levels of proactive service, customer care are excellent levels of food, beverage and wine product knowledge, high quality food and exceptional customer service, are all a part of our service staff's skill sets.
Our tools to enhance your success
A highly qualified, committed and modern-minded management team
Tailor-made hotel operations manuals and SOPs for achievement of consistency
Hands-on and state-of-the-art training approach
A menu cycle exactly matching your guest’s demography, origins and preferences
A well-balanced and healthy crew-food menu rotation
The most suitable bar concept matching your revenue and product expectations
EFFICIENT AND DECENT HOUSEKEEPING AND SANITATION SERVICES IN FULL COMPLIANCE WITH INTERNATIONAL PREVAILING REGULATIONS
Fully transparent revenue and cost reporting
Our philosophy for on-board processes and procedures is to continuously strive for improvement
Our philosophy for on-board processes and procedures is to continuously strive for improvement
CCS’ hotel operational manuals and service operational procedures are compiled in compliance with
- Your individual product specification
- The industry's best practices
- The latest editions of SHIPSAN and USPH guidelines
- Our ISO certification
- The profound experiences of our senior hotel operations team
- The latest key findings imposed by the COVID-19 pandemic
CONTENT
ADDITIONAL LINKS
ABOUT
We provide state of the art services according to our management system ensuring 100% compliance with International Rules and Regulation as well as best practice Environmental and ISO Standards (ISO 9001, ISO 14001, ISO 50001, and ISO 45001).
WHAT WE DO
Dedicated to cruise vessel management in the markets of expedition, luxury and classic cruising, we are operating cruise and expedition vessels on a world-wide trade basis. We offer the full range of ship management services including technical management, marine & port operations, and crew and hotel services covering a passenger capacity range from 155 up to 2.200.
